Analysis of employee engagement, and work-life balance on employee retention at Bank Universal BPR Bintaro branch: The role of organization commitment as a moderation variable
DOI:
https://doi.org/10.54957/educoretax.v5i11.1949Kata Kunci:
Employee Engagement, Employee Retention, Organizational Commitment, Work–Life BalanceAbstrak
This study aims to analyze the influence of employee engagement and work-life balance on employee retention with organizational commitment as a moderation variable in employees of Bank Universal BPR Bintaro Branch. The study used an explanatory quantitative approach with a sample of 100 respondents selected through purposive sampling techniques. The data was analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through SmartPLS software. The results of the study show that employee engagement has a positive and significant effect on employee retention, while work-life balance has a positive but insignificant effect. Organizational commitment has been shown to have a strong direct influence on employee retention, but it does not act as a moderation variable in the relationship between employee engagement and work-life balance on employee retention. These findings make a theoretical contribution by showing that in the context of small organizations such as BPR, organizational commitment serves as an independent factor that determines loyalty, rather than as a reinforcer of psychological relationships between variables. The novelty of this research lies in the application of the organizational commitment moderation model in the microbanking sector with the PLS-SEM approach, which is rarely used in retention studies in Indonesia.
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