HERAWATI, P.; GURNING, F. P. Analisis implementasi total quality management dalam penurunan pending klaim BPJS kesehatan pada pelayanan rawat inap di rumah sakit X Kabupaten Serdang Bedagai. Indonesian Journal of Health Science, [S. l.], v. 5, n. 4, p. 660–670, 2025. DOI: 10.54957/ijhs.v5i4.1575. Disponível em: https://jurnalku.org/index.php/ijhs/article/view/1575. Acesso em: 5 sep. 2026.