RAAINAA, N. A. Alignment of regional tax revenue administration business process with standard operating procedures: A case study of East Surabaya Samsat. Jurnalku, Jakarta, Indonesia, v. 6, n. 3, p. 147–160, 2026. DOI: 10.54957/jurnalku.v6i3.2312. Disponível em: https://jurnalku.org/index.php/jurnalku/article/view/2312. Acesso em: 27 jul. 2026.